Utilize Click to Call
Click to Call is a great way to increase customer contact with your website. It provides an easy way for mobile visitors to reach you, even if you don’t have a live chat or email support. More than 61% of consumers prefer to make a phone call to get answers to their questions. In fact, 70 percent of mobile searches include call-to-call buttons.
click to call software directs customer calls using VoIP (Voice-over-Internet-Protocol). VoIP is a method of communication that allows voice to be sent over the Internet. The voice is digitized, transferred over a secure connection, and then delivered to the recipient.
Click-to-call technology enables businesses to manage incoming calls and segment them by priority based on the customer journey. Companies can group similar calls together, or prioritize calls according to their conversion rates. This type of technology helps companies better understand which clients are most likely to make a purchase, and helps them build a seamless customer journey.
Why You Should Utilize Click to Call
Click-to-call software is also easy to implement and set up. Most click-to-call software works by embedding a widget on a website. Then, a user will enter a phone number and be automatically called by the company’s customer support team. The callback can be immediate or scheduled for a specific time.
Click-to-call is an excellent way to streamline user interactions. In today’s world, customers need to get immediate answers from businesses. Moreover, it is mobile friendly, which means that it can significantly increase mobile conversions. Click-to-call technology helps bridge the gap between online and offline communication.
A click-to-call system allows users to make calls directly from a website or mobile app. It is easy, fast, and free. You can even integrate your click-to-call solution with your existing inbound call systems. Click-to-call services are available on many websites.